|
|
Wolftrac Outdoor Gear Service & Support
Here at Wolftrac Outdoor Gear customer service and satisfaction is our top priority. That is why we are proud to offer you, our valued customer a "NO QUESTIONS ASKED" guarantee.
OUR GUARANTEE
We at Wolftrac Outdoor Gear are confident that you will be completely satisfied with the quality of the products we handle.
However, if you are not satisfied with your purchase simply return the product within 48 hrs. in the original packaging "NO QUESTIONS ASKED".
CONTACT INFORMATION
Questions about an order or product we handle:
E-mail: info@wolftrac.com
Phone: (484) 431-4129
Fax: (215) 946-3507
ORDERING PROCESS
ONLINE - Ordering with Wolftrac Outdoor Gear Online is safe and secure. We have gone to great lengths to provide our customers with the industries safest and most secure online catalog. All business transactions are protected by Verisign and are thoroughly encrypted.
PHONE ORDERS - If you prefer to place your order over the phone simply call (800) 861-9774 and our customer service department will be glad to assist you.
FAX ORDERS - You must download and print our Wolftrac Outdoor Gear Order Form Provide us with all the pertinent information and fax it to (215) 946-3507.
SHIPPING PROCESS
When applicable Wolftrac Outdoor Gear will ship their products using UPS, USPS or FedEx. If other methods of shipping are required due to large size or excess weight you will be notified by customer service of their cost.
ORDERS SHIPPED WITH THE UNITED STATES
Standard Delivery- All in stock items will be shipped in 3-6 business days upon receipt of order.
Expedited Delivery- For an additional fee all in stock items can be expedited. Expedited Deliveries will be shipped in 2-3 business days.
(this service may not be available in all areas of the country)
________________________________________________
ORDERS SHIPPED TO CANADA
* All orders will be paid in US funds.
* All orders will be shipped Standard Delivery only.
* No Expedited Delivery available.
* Duties/Taxes will be paid by receiver of goods.
* If order is deemed undeliverable to address provided all return shipping cost will be charged to buyers charge card.
RETURN PROCESS
As our "NO QUESTIONS ASKED" guarantee states. If you are not satisfied with your purchase simply return the product within 48 hrs. in the original packaging for a complete refund or credit towards your next purchase.
When returning product use the provided return form along with the packing slip and ship it back UPS to us at:
Wolftrac Outdoor Gear
8 Plumbridge Drive
Levittown, PA 19056
Attention: Return Dept.
* If we make a mistake on your order all return shipping cost will be
reimbursed to you.
* We reserve the right to refuse credit if returned product shows signs
of damage due to improper shipping/packaging or product usage.
* For additional Warranty information refer to that given by the
individual product manufacturer.
PRICING AND PRODUCT SPECIFICATIONS
Wolftrac Outdoor Gear reserves the right to make any price/specification changes to the products they provide with out prior notice.
Graphics and Typographical information found on our website are provided by each individual manufacturer. Wolftrac Outdoor Gear is not responsible for errors in graphic or written specifications.
|
|
